Organisation Structure In Hospitality Management

TASK 1

1.1 Analyse The Current Scale, Scope, And Diversity Of The Hospitality Industry

The hospitality industry offers a broad range of services. This industry focuses on satisfying customers' requirements. It provides specific services to customers. People use these services when they have free time and money. The hospitality industry offers employment opportunities to people living in remote areas. Customers have different tastes and preferences in order to satisfy them they offer different packages. Industry employs more number of people to make their work more manageable. They offer services like food beverages, events, catering, restaurants, etc. The hospitality industry links with different industries to satisfy customers' requirements. The UK hospitality industry has a wide scope. It focuses on providing unique experiences to its customers. People spend their money and time to plan a vacation and holiday. The hospitality industry is a very profitable industry (Jauhari and Bharwani, 2017). This industry has the largest workforce size. They hire skilled employees to satisfy the specific demands of customers. The hospitality industry is among the fastest-growing industries. There are various types of diversity in this industry.

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Cultural diversity has a positive impact on the hospitality industry. This facilitates the cultural glory of different countries. It is not easy to maintain coordination between employees because they belong to different cultural backgrounds. This can be managed by maintaining proper communication with employees. Managers spread awareness among employees to respect different cultures. Employees can be encouraged and motivated to work together as a team. There are various different ways that the hospitality industry can adopt and manage diversity. Effective management of cultural diversity can give a company various advantages. Cultural diversity helps in understanding different cultural backgrounds. This motivates employees to create a healthy working environment. Diversity plays a major role in boosting the morale of employees. They work hard to satisfy the needs of people. Managers train their employees to speak different languages. Being part of the hospitality industry it is important to understand different languages.

1.2 Organisation Structure In Hospitality Management

Organisation structure of the hotel helps in dividing work into different departments. These structures organise different activities which help organisation to work effectively. Hilton Hotel is a hospitality company. This is the largest private company. This company owns and manages different franchises all around the world. Hilton Hotel has adopted a formal organisation structure. This structure provides flexibility to employees. Departments are formed according to the skills of employees. This structure follows a proper hierarchy to communicate information. Top-level management delegates work to the lower level. Managers provide employees with guidelines that help them in performing work effectively.

Peni Black catering service in the UK follows centralizes organisation structure. Superiors are accountable for decision making. Managers make and implement different plans and strategies Disadvantage of this structure is, that it delays decision making process. This structure is very rigid and does not give employees the right to participate in decision making process. Managers have great responsibility for drafting plans and implementing them. It is very important to train employees to prepare food (Ladkin and Buhalis, 2016). In this structure weakness of managers and superiors can lead to the failure of businesses.

Allon Tower amusement park is situated in the UK. This park follows a decentralised structure. Managers divide work into various departments. Superior supervise work of different departments. They handle day to day activities of businesses. Managers motivate employees to actively participate in decision making process. The style of decision making is democratic, employees are free to express their opinions. Each department actively performs business activity. It is very important to have coordination between different departments. Decentralization boosts the morale of bottom employees.

1.3 Hospitality-Related Organization And Professional Body

The hospitality industry is developing very fast. This industry is divided into various sectors. There are millions of employees working in this organisation. Professional bodies play a major role in training employees. They suggest activities that are to be carried out to make organisation successful. Professional bodies support every activity of the hospitality industry. They work together with employees to guide and motivate them. British Hospitality Association encourages the young generation of people to achieve targets and goals. The hospitality industry provides job opportunities to people of different ages. Professional bodies provide guidelines to the hospitality industry. They promote tourism and the hospitality industry. The British Institute of Innkeepers supports and give advice to employees whenever required. They solve grievances and problems of people working in organisation. Professional bodies motivate workers to express their feelings and opinions. Institute of Hospitality is a charity organisation, which promotes the hospitality industry. It provides funds for people who can not afford to go to hospitality school. This will enhance and increase the performance level of employees. They organise free training workshops for people. Organisation prefer to hire skilled and efficient employees (Liu and Pennington-Gray, 2015). Organisation and professional bodies are significant for the growth of the hospitality industry. It provides job opportunities to people. They train and guide employees. Examples of professional bodies are as follows.

• People 1^st is a professional body that helps in enhancing the performance of people. They suggest people solutions that help them in increasing performance. This act grants training certificates to hospitality colleges. People 1^st supports the growth and development of local bodies.
• British Hospitality Association plays a major role in implementing plans and strategies. This helps in creating job opportunities for people. This charity organisation contributes to the export earnings of the UK.
• Institute of Hospitality is an educational system that provides knowledge related to the hospitality industry. They support people working in organisation.
• Springboard UK motivates young people to achieve their goals. The hospitality industry offers job opportunities to people.

TASK 2

2.1 Staffing Requirement For Different Hospitality Sector

The hospitality industry is growing rapidly and it consists of a large part of the economy. After the recession in the UK, many people and families have taken up traveling businesses. To perform every function of the hotel, they hire employees. It is important to assign the right job to the right people. Managers adopt the strategic selection technique, which refers to selecting individuals on the basis of their skills and potential. It is very important to maintain a balance between skills and job. The selection process is planned and calculative. Managers shot list candidates and select them on the basis of their talent (Neirotti, Raguseo, and Paolucci, 2016). The selection process is a very complicated and expensive process. Effective selection of staff helps in increasing the profitability of the hotel. After selecting people managers train and guide them. The different department has different work, employees are selected according to the demands of the situation. HR matches people's efficiency with the job. They lay down the process of selection and recruitment.

They provide people with job descriptions, in which they describe the department and the work they have to perform. Job description is generally given newspaper or any other reputed media. People send their bio-data to HR after that managers select people according to their skills. They conduct different tests like aptitude tests, medical health tests, and stress examinations. Managers try to find a resourceful person for the hotel. Employees have to fulfill all the requirements mentioned in the job description. Effective selection deals with selecting the right people for the right job. There are various strategies adopted by managers in the selection process. These strategies play a major role in selecting the right employee.

2.2 Roles, Responsibility, And Qualifications Required For Hospitality Staff

Roles and responsibilities of hospitality staff refer to duties or tasks they are expected to perform. The role of hotel managers is to offer quality services to customers. Some roles and responsibilities of hospitality staff are listed below

Responsibilities and qualifications of the supervisor

They manage and control different business operations. They select employees on the basis of their skill and talent. Supervisors train employees that help them increase their performance of employees (Radojevic, Stanisic, and Stanic, 2015). Good communication skills help in maintaining coordination between different departments. supervisor enters organisation with the help of a degree. From their experience and knowledge, they provide solutions to employees.

responsibility and qualification of hotel managers

Managers analyse the business environment and draft plans on the basis of the report prepared. They implement strategies that help them in increasing sales and profit of organisation. Managers play a major role in maintaining the standard of the hotel. They deliver quality services to their customers. Managers motivate and influence the behavior of staff members. They are required to have strong interpersonal skills that will help in making the communication process more effective. They must have administrative quality in order to control and manage the work of employees (Tresidder, 2015).

Responsibility and qualification of apprentice

The position of apprenticeship differs from job to job. Intern must follow all instructions given by superiors. They must learn and follow all instructions of the employer. It is very important to have an interest in the chosen field. Apprentices assure the safety and security of co-workers. The required age of the apprentice should be 16 or more. They should assist daily operation of the business. Hotels organise training programs for skill development, they must attend those training programs. Apprentices must have a certificate (Sipe and Testa, 2018). They must have strong communication and interpersonal skills. Cross-training in different debarments helps in the growth and development of the hotel. It helps the apprentice to gain knowledge of different fields.

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CONCLUSION

This project concludes that the hospitality industry plays of major part in the economy. This provides job opportunities to various people living in remote areas. The main motive of this industry is to satisfy the needs and desires of customers. The hospitality industry provides pleasant experiences to their customers (Van Niekerk, 2017). They design various tour packages according to customers' requirements. Hospitality management follows different types of organisation structures like functional, centralisation, decentralisation, etc. there are different professional bodies that provide guidelines to the hospitality industry. They suggest activities that they should perform. The hospitality industry is very vast in order to manage all activities that employ people. This sector creates job opportunities for people of every age group.

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