The Developing Manager of Hilton

TASK 1

1.1 Compare Different Styles of Management

Management

It is defined as the managing of all the functions of an enterprise, like planning, organising, staffing, directing, and controlling in an effective way for accomplishing the goals and objectives of business (Baharorn, Deraman, and Hamdan, 2016).

Autocratic style is used by J.W. Marriott within their workplace. In this, managers do not involve their employees at the time of taking decisions, as they do not involve them in taking ideas and suggestions as well. In this management style, superiors are having all the control as well as authority of taking decisions.

Hilton hotel is adopting a democratic style of management within their working environment. In this, managers collect the feedbacks of their workers. They believes in delegating their authorities to them. It makes for effective communication within management and workers. Superior always listen to their workers before taking any management decision.

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1.2 Characteristics of Leadership Manager Within Hilton

Leadership

Superior leadership with better quality will aid in effective management of employees. It consists emotional stability, self-assurance and enthusiasm. According to Hilton, managers have to maintain stability within their emotions as they cannot show frustration and stress. They have to show self-assurance, as they should not overreact to mistakes and failures (Billings and Halstead, 2015). Some of better leadership quality are given below:

• Problem-solving: Superior has to identify all the issues within the workplace as well as resolve them effectively, which take place in Hilton. It is the duty of a leader to take an ethical method for resolving issues.
• Communication: It is very essential for every leader to have good skills of communication within themselves. Superior has to communicate the duties of employees in an effective manner; along with this, they also have to listen to their workers properly within the company. Leaders should be aware of all the communication process like as non-verbal, oral and so on.
• Motivation and performance: A leader should have the ability to motivate their employees to give their best within the workplace. They have to inspire their workers to enhance the level of productivity. It will aid in increase the performance of each employees by encouraging them to give their best in their work.

Styles of leadership

• Autocratic style: In this, managers do not involve their employees at the time of making decisions. Along with this, they do not take their workers views as well as ideas. It will help in taking quick decisions, but it will also demotivate their employees.
• Democratic style: In this leadership style, they involve employees before taking final decisions. It help in making relations with their team members in an effective way. It is very time-consuming.

1.3 Process of Communication

Communication

It is the process of understanding as well as conveying information from one person to others within the Hilton Hotel. It is the way messages are exchanged among each other by using gestures, symbols, and behaviour (De Massis and Kotlar, 2014).

Process of Communication

Hilton is adopting the process of communication, which is explained below with the help of the given diagram:

(Source: Process of communication)

In this communication process, it starts with the source of sending a message within the Hilton Hotel by using telephone. Then it encodes the message in an effective manner so that other people can understand it in the same manner. After this, it transmit through the channel that information reaches the person. Then, the message is decoded by the receiver and understood by the sender. At last, they analyse whole communication process in which they conform to the result of communication.

Types of Communication

Their are several kinds of communication, which are as follows:

Verbal communication: In this, communication is taking place within the business by using smartphones and many others. This has been subcategorized into three forms, which are as follows:

• Oral: It is the communication which takes place by using mobile phones, which is mainly used by each companies. It can be accomplished through conference call and so on (Fulford and Standing, 2014).
• Visual: In this, it is the form of communication by using videos or pictures. As they exchange their views and ideas by using PowerPoint presentations within the organisation. e.g. images, videos, etc.
• Written: In this, it is the way of communicating in written form. By using e-mails and many other sources. In this, they write information and send it to other people.

(Source: Types of communication, 2017)

Non-verbal communication: It is a very effective way of communicating. It involves appearance of tone voice, body language, gestures, facial expression and many more.

Barriers of Communication

Their are various kinds of barriers that take place when communicating information within workplace (Hunt and Weintraub, 2016). Their are various types of barriers which are listening, physical, cultural, organisational, channel, barriers at the time of speaking, and many others, which take place while communicating, but Hilton is using effective communication to remove all these barriers.

Hilton Hotel is using non-verbal and verbal forms of communication to influence their peoples. It will aid in removing the barriers of communication at the time of exchanging information with each other. They are also using effective process of communication within the working environment.

1.4 Organizational Change and Culture

Organisation Structure

It defines that how the functions of companies like as supervision, coordination and task allocation, are directed for meeting the purpose of company. Some of different companies structures are as follows:

Line organisation: It is the oldest and simplest form of company structure. In this, authority flows vertically as well as directly from the higher level of managerial hierarchy (La Porta and Shleifer, 2014). They clearly find out authority, accountability and responsibility at every level.

• Advantages: It is very easy to understand, it makes the communication easy and fast, there are fixed responsibilities at every level and many more.
• Disadvantages: This structure is inflexible and rigid, it is likely to motivate nepotism, they do not give rewards to their good employees, etc.

Functional organisation: It refers to the company which divides their activities in different departments like as sales, finance, production and many more, and each function is performed by experts.

• Advantages: Specialization have to lead to standardisation and mass manufacturing, having enough time for planning, innovative thinking and many more.
• Disadvantages: In this, there are no manager to control their employees; coordination is very hard to meet, discipline is also hard to maintain, etc.

Hilton hotel is adopting the functional structure within their organisation as they make divisions of all the department for accomplishing all the activities properly within the workplace.

Organisation Culture

It is the values and behaviour which contribute to different social as well as psychological environment of an organisation (Loufrani-Fedida and Missonier, 2015). It involve philosophy, which hold together expectations, experiences and values.

Factors That Impact on Change Within Organisational Culture

Their are various factors that have an effect on a company's culture: nature of enterprise, principles of top leadership, organisation work ambiance, policies and values, recruitment and selection, external parties, and so on.

To overcome all these impacts of these factors, the Hilton hotel has implemented Handy's four cultural types, which are:

• Power: In this, control radiates from the center as well as focusing on few powers. Power is having little bureaucracy with few rules. Along with this, swift decisions are possible.

(Source: Handy's four types of culture)

• Role: In this culture, persons are clearly delegating the authorities, which defines the structure; power derives the position of people, and little scope exists for expert power.
• Task: In this, groups are made for solving specific issues; power derives from experts for a long time according to their needs; there is no single source of power. In this, teams develop their own objectives (Scerri and Holden, 2014).
• Person: In people's culture, they believe in themselves to manage their businesses, which is common in companies of professionals like lawyers and accountants. Power is having in each group of individual.

Organisation Change

It is the process of making changes within a company's strategies, technologies, culture, processes, procedures, and the impact of those changes on the company.

Types of Organisation Change

In this, there are different kinds of changes which take place within the workplace of Hilton Hotel. Their are various change drivers, like food, democracy, legislative activities, etc., that lead to companies changing within the business. It is important to identify these factors for implementing changes as per latest trends for being in market for a long time. So, Hilton hotel consider all this changes for achieving their targets and objectives (Stol and Fitzgerald, 2014).

TASK 2

2.1 My Own Skills of Management

2.2 Personal SWOT Analysis

It is an effective tool that aids in knowing my own weaknesses and strengths, which will have an influence on my performance (Tille, 2015). By finding out my own strengths for using the opportunities for career growth by increasing knowledge and skills. Weaknesses as well as threats are also identified so that it should not have an impact on their performance. My own SWOT analysis for proper activity management of Clayton Crown Hotel, which is given below:

2.3 Prioritize and Set Targets & Objectives to Develop Own Potential

Setting targets and aims for the future plan can assist one in developing and managing growth in Clayton Crown Hotel in a significant manner. Time scheduling according to the requirement of skills is essential to attaining the objectives according to the requirements of one. As per my SWOT analysis, this is significant for me to determine my future objectives and targets in order to achieve them within certain time period. Their are some of my weakness which I want to improve within myself and for that, I have to set targets as well as objectives for enhancing my own potential, which are Resistance to change, flexibility and time management skills. For setting my objectives and targets, I am using SMART objectives, which are as follows:

• For adopting change, I will take the sessions of training and development to learning about new technologies and enhance my technical skills within 3 months.
• I will make my self adjustable to working environment within 2 months.
• I will improve my time management skills within 30 Days.

TASK 3

3.1 Motivate and Lead Teams to Meet Set Objectives or Targets

Teams

In this, more than one person works together within a group for meeting specific goals and targets, known as a team (Waterstram-Rich and Gilmore, 2016).

The purpose of making teams within Frankie & Benny's restaurant is to give a proper outline of work for enhancing the skills and abilities of workers to take part in decision-making, problem-solving, and planning to serve their customers effectively.

Roles of Managerial Skills Within Teams for Achieving Targets and Objectives

• Motivating and leading staff: Frankie & Benny's restaurant leads as well as encourages their team to increase their productivity in an effective way. The organization is using the hierarchy of Maslow's needs as it will aid in motivating them to achieve the set goals.
• Team building: Managers have to make different teams for various work. They have to make relations with their employees for effective accomplishing of team work in an adequate way.
• Group dynamics: A sound understanding and consideration of group dynamics plays a vital role at Frankie and Benny's Restaurant by assisting in successful management of communication and teamwork. An effective good dynamic exists within team to achieve common goals and objectives and to attain standard objectives set through team.
• Effective or ineffective teams: Groups of Frankie & Benny's restaurant should be so effective that persons will coordinate with one another in a proper manner.

Motivating Team Members

In order to motivate their team members for meeting objectives, they have to provide rewards like certificates, etc., and praise them for doing good work. The managers of the company should not punish the failure; they can just motivate them to accomplish better work.

3.2 Managerial Decisions Support in Meeting Targets

Frankie & Benny's restaurant should support the decisions of achieving goals and objectives in an effective manners (The Role of the Manager in Performance Management, 2016). Some of responsibilities of managers of the company are as follows:

• Customer service: Managers should have proper knowledge of their goods and services which are given to their customers. In order to develop the goods and services as per their needs and demands effectively.
• Decision-making: Managers have the responsibilities of taking effective decisions of operational control, strategies, planning, delegation, empowerment, and problem solving. All these factors are very important within the workplace. So, they have to take effective decisions based on all the factors.
• Effective working relations: Managers of Frankie & Benny's restaurant should have the responsibility of maintaining effective relations with managers, stakeholders, employees, peers, and so on.

TASK 4

4.1 My Own Personal and Management Skills Will Support Career Development

Career Development Plan

In order to make a career development plan, they have to set long-term as well as short-term targets that workers have to achieve in their current as well as future jobs, & it is a sequence of informal and formal experiences that help employees in meeting their goals (While et. al., 2014).

Personal Development

It covers the functions that enhance the identification as well as awareness for developing potential and talents, facilitate employability, build human capital, increase life quality, and contribute to the realization of motivations and dreams (Yoder-Wise, 2014).

Review of Personal and Career Development Needs

It is required for effective management of organizational activities; it will aid in developing individual as well as career growth. It will give advantages to both the company and the individual person.

My Own Skills of Management and Personal for Career Development

There are two types of skills that support the growth of career development, as follows:

Managerial Skills

In this, there are various different theories of managerial skills for developing careers, including:

• Communication: I can make effective ways of communicating with my employees when providing duties to them. I have to make proper communication for eliminating barriers.
• Thinking: Before taking any decision, I analyse all the situations effectively and then find out the solution to every problem.

Personal Skills

Some of my own personal skills are as follows:

• Attitude: I have a positive attitude towards every situation that takes place within the company. So that I can easily handle the situation effectively.
• Behaviour: I should not get angry and I have to hide my emotions within the workplace and behave properly with my team members. 

4.2 Review of Making a Career Development Plan

CONCLUSION

As per the above report, it has been concluded that their should be proper management within each other for enhancing skills and abilities effectively. This will aid in knowing the roles and responsibilities of a team leader. It is necessary to know their own strength and weaknesses for achieving goals and targets effectively within a short span of time. In this, also prepared a career development plan for enhancing current and future growth as well. Their are various different ways to motivate and lead team members properly: motivating, communicating, group dynamics, and many more. In this, we also analyzed our own managerial and personal skills for developing within the growth career properly. Also discuss Handy's culture, which is divided into four parts of culture. Along with this, also understand the leadership styles of two different companies.

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