Human Resource Management Regent College Level 4 Assignment

Task 1

1.1

The Guest model is composed by the David Guest which is related to the human resource management (Wilton, 2010). In this way, there are 6 dimension includes in this model which helps to attaining the goals and objectives of the company(Wright andMahan, 2011). It includes the HRM practices, outcomes , strategy, behaviour, performance , financial outcomes which is used by the manager of the Hilton hotel and these dimensions are explained below:

Human resource management practices- Management of the company follows various practices which is related to the HRM. In this context, manager fulfils the vacant post in the organisation which requires to conduct the recruitment and selection process. They appoints the new employees as per their qualification and knowledge which is required vacant post. It helps manager to easily manage their work and meet the demand of the clients. Apart from this, manager provides the training and development to their employees which helps to enhancing their performance and improving the knowledge and skills. It affects performance of the organization because skilled human resource gives the best result to their clients which creates the satisfaction of them towards the services.

HRM strategy-This dimension helps to the company for developing the strategy and creating the vision and mission of the firm. In this way, manager takes the ideas from the employees which is used in the strategy. It helps human resource to meet the demand of the clients and attain the goals and objectives of the firm as well.

HRM outcomes- Corporation focuses on the outcomes under which manager produces the products and services with the help of available resource at the work place. In this context, manager develops the knowledge and skills of the workforce which helps to attaining the goals and objectives in well manner(Wright andMahan, 2011).

Behaviour outcomes-Hilton hotel focuses on their employees behaviour towards the customers. In this way, manager takes the feedback about the workers behaviour and they get the idea about the employees are able to solve the queries of the consumer and not.

Performance outcomes-Manager provides the training and development to their employees which helps to enhancing the knowledge and they are able to fulfils the goals and objectives.

Financial outcomes- Hilton hotel have strong financial position in the market under which they effectively uses the available resource at the work place(Wilton, N., 2010).

1.2

There are various difference between Storey's definitions of the HRM , personnel management and industrial relation which is uses by the Hilton hotel and Holiday Inn that are explained below:

Human resource management (HRM)- It is term which is used by the company wherein design the job, monitoring the employees performance and provide the training and development. In this context, Hilton hotel follows the human resource management under which manager takes the responsibility for maintaining the work and meet the deadline of the clients. Through the HRM, management maintains the relation with the workforce by providing the rewards to them. It helps employees to increasing the motivation towards the task and they are able to fulfils the demand of the company. Organization focuses on the employees productivity and work quality under which they provides the training and development to their workforces. It helps workers to enhancing the performance as well skills which helps to attaining the goals and objectives.

Personnel management (PM)- Personnel management is the traditional approach wherein company focuses on the employees welfare and managing their workforce. In this context, Holiday Inn follows the personnel management under which they decides the pay structure of the employees by measuring the performance at the work place. With the help of PM, manager solve the all conflicts and issues of the workers which helps to maintains the relation and work environment at the work place.

Industrial relation practises (IR)- It is the fundamental aspects wherein develops the relation between organization and employees. In this way, IR practises is adopted by the Holiday Inn and Hilton hotel under which they maintains the relation by solving the issues of the employees. Manager of the company takes the open session under which employees share the ideas and they are part of the decision making process of the firm as well(Wright andMahan, 2011).

1.3

Line manager takes the responsibility for managing the work at work place and they directly report to the higher management of the company. In this context, executive provides the positive environment at the work place which helps employees to focuses on their work and attain the goals and objectives of the firm that role and responsibilities are explained below :

Managing the day to day work-The line manager responsible for managing the day to day work at the work place and meet the demand of the clients. In case, employees not able to come in company under which manager takes the responsibility for managing the work and maintains the work flow of the organization.

Allocation of the work- The another responsibility of the line manager under which they effectively allocate the work among the employees. It helps workers to improves the skills and knowledge related to the work which is allotted by the executive. In this way, manager knows the ability of the employees and interest of the employees accordingly they provides to them which helps workers to competing the task on time(Tang, and Tang, 2012).

Expert in technical knowledge- Line manager expert in technical knowledge under which provides to their employees. This knowledge helps workers to solving the issues about the technical and able to handling the any projects which is given by the organization. As per this, employees increasing the managerial skills which is required at the work place and fulfils the goals and objectives of the firm as well.

Performance evaluation and measurement-It is the most important responsibility of the line manager of the Hilton hotel to deal with the consumer and clients. In this way, manager requires to check the satisfaction level of the customers accordingly they provides the services to their customers. It affects performance of the organization because clients are satisfied his services is provided by the manager which helps company to increasing the market share in the hospitality industry(Wilton, N., 2010).

Task 2

2.1

In order to applied the flexibility model at the work place under which Hilton hotel uses the Handy's shamrock organization model. In this context, this model helps company to maintaining the work environment and employees working condition as well which includes the three leafs such core management, contractual fringe workers and professional and these are explained below:

Core management- Manager of the organization follows the rules and policies which helps to managing the day to day work of the company and employees are able to accomplishing the gaols and objectives as well. In this way, management of the Hilton hotel takes the responsibility to increasing the sale and attains the overall productivity in UK market. Accordingly, they provides the high quality of products and services. This model helps organization to effectively manage their services with the available resource and meet the demand of the consumer and clients. It affects performance of the organization because clients are satisfied his services is provided by the employees(Tang, and Tang, 2012). It assists business to increasing the overall productivity and maximizing the profit in hospitality sector.

Contractual Fringe employees- Employees works in the organization under which they supply the services to their customers. Hilton hotel integrates their function in well manner with the help of all the department under which employees work together to attaining the goals and objective. In this way, organization provides the training and development to their workers which helps to enhancing the performance and improving their knowledge which is required at the work place and fulfilling the demand of the clients. They are able to deliver the best services to their customers and fulfil ls the demand of them. It affects performance of the organization because skilled employees gives the best effort of the services which creates the satisfaction of the clients. As per this, it assists business to maintains the image of the firm in UK market and increasing the market share.

Professional- Hilton hotel provides the consultancy services to the clients which includes the market analysts, advisor. In this context, they are interpreted the market trends and customer needs and wants suggest the policies which helps company to increasing the growth and development Through the empirical analysis the precision is done in the working and plans are made with the approach(Tang, and Tang, 2012).

2.2

There are various types of flexibility which is used by the manager of the Hilton hotel foe maintaining the employees practices towards the task and work environment that are described as below:

Numerical flexibility- It is the process wherein manager identify the total number of employees working in the organization. In this way, this type of flexibility involves the changing the demand and supply of the people at the work place which helps manager to identify the demand and supply of the workers and working hours. Moreover, if any case in deficit the employees at the work place under which they contact in the market and appoints the individual as per the fix time period or temporary work in the firm(Tang, and Tang, 2012).

Temporal flexibility- Management of the Hilton hotel provides the facility to their employees like part time and over time job in the organization. In this way, basically it is based on total number of working hours in the organization under which workers works in over times. Accordingly, company provides the extra remuneration as per the working hours(Rehman , 2014). For example; student work in organization as a per time under which they provides to their wages as per the working hours.

Functional flexibility- This facility is provided by the organization under which works can transfer to the different activities and work of the firm. In this way, it helps manager to easily manage day to day work of the firm and meet the demand of the clients.

Financial flexibility- Hilton hotel decides the pay structure of the employees as per their performance at the work place. Moreover, employees inputs and outputs as per this company render the wages to them. On the other hand, workforce also evaluate the performance towards the task and skills and knowledge accordingly organization provides the salary to their human resource.

2.3

In order to uses the flexibility working practices from the both the employer and employees which involves various practices is followed by the Hilton hotel. This practices generates the interest of the workers towards the task and they are able to accomplish the goals and objectives of the firm as well. There are various practices which includes the business in well manner that are explained below:

Working practices and policy- Management of the Hilton hotel follows the practices and policy is related to the working hours. In this context, company provides the facility to their employees such as over time and part time job in the organization as per this bases they provides the salary to them. It is more beneficial of the business and human resource because company save the extra cost while they incurred in providing the training and development to their employees. Employees get the opportunity to increasing the overall productivity and profitability which helps manager to easily manage their work and meet the demand of the clients. Accordingly, company increases the market share in hospitality sector and maximizing the sales as well(Chang, and et.a

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