Accreditation Standards for Environmental Management

Research Aim

Research aim refers to the predetermined statement that assists the overall work in the right manner. This area of an investigation is effective in providing suitable guidance to the researcher to move ahead in right manner (Molina-Azorín & et. al.,  2015). The key aim of this particular investigation is "To examine the role of quality management and environmental management accreditation standards in promoting business excellence in national and international contexts. A study on the retail industry of United Arab Emirates".

Research Objectives

The key objective of this particular investigation are associated as below:

• To understand the concept of quality and environmental management in the context of retail industry of  United Arab Emirates.
• To determine the role of quality and environmental management in enhancing the standard of retail business within United Arab Emirates.
• To analyse the need of  accreditation standards in promoting business excellence at national and international level.
• To access the impact of quality and environmental management over enhancing  operations of retail business at global level.

Research Questions  

The key question that assist the work in right manner are associated as under:

• What is the concept of quality and environmental management in the context of retail industry of  United Arab Emirates?
• What is the role of quality and environmental management in enhancing the standard of retail business within United Arab Emirates ?
• What is the need of  accreditation standards in promoting business excellence at national and international level?
• What is the impact of quality and environmental management over enhancing  operations of retail business at global level?

Literature Review

Literature review is mainly defined as a comprehensive study of publication in a particular area of field that is elated to a particular issue. This section of investigation plays a vital role in developing an in-depth theoretical base which is effective in assisting the overall work in right manner to reach the key outcome (Mahmood & Ahmed, 2015). The execution of literature review is based on secondary sources, i.e. in this section, informations is mainly accumulated through books, journals, published research articles, newspapers, etc. This chapter represents  review of literature and provides a brief discussion in regards to the area of examining the role of quality management and environmental management accreditation standards in promoting business excellence in national and international contexts.

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The concept of quality and environmental management in the context of retail industry of  United Arab Emirates.

According to the opinion stated by Graham Freeman, 2019, quality management is defined as the act of overseeing assorted tasks and actions in an organisational context to ensure in regards to the offered products and services or the means applied to attain them are consistent. Quality management mainly helps a business in managing its desired level of quality within a business. In addition to this, quality management also refers as the action of analysing all the activities and tasks that are needed to maintain a specified level of excellences. This mainly involves the analysis of quality policy, developing and executing quality planning or assurance, quality control and quality improvement. Furthermore, quality management mainly concerns long-term objectives via the execution of short-term initiatives. According to the views expressed by Julie McMurchie, 2019, environmental management refers as the management of the interaction or the influence of human actions over the natural environment. Therefore, it tries to analyse the aspects which have a stake in the conflicts, which may increase among meeting the requirements but protecting the environment as well. In other words, environmental management system is mainly effective in addressing the environment, which has a wider influence over the activities of a business and implementing objectives and plans that will be effective in improvising the influence it has over the human health and environment (Simon et. al., 2011). In the context of retail business, quality and environment management are two essential aspect which are effective in developing the operations and functions of retail business.  United Arab Emirates is the most developing country, which is famous for its industrial growth. Therefore, the opportunity for retail industry within UAE is high due to the increase in population. For growth and success, it is important for the retail industry to manage quality and environment. Quality management is required for the retail industry to grow by fulfilling the desires of customers at the marketplace. On the other hand, Environmental issues in UAE are raised through the exploitation of natural resources, rapid population growth or high energy demand. Environment issues mainly arises due to rapid increase in population, so it is also important for the industry to reduce environmental damages by decreasing pollution and natural harm. In the current business scenario, the study of quality and environmental management is essential in respect to achieving significant growth opportunities within market and reaching at higher excellence (Molina-Azorín & et. al., 2015). Quality management is essential for the businesses in developing the customers base through providing them satisfaction via their offered products and services. On the contrary, Businesses are concerned over managing environmental challenges through use of suitable environmental management system in which suitable executions are conducted to save the environment and its influence over human health.

The role of quality and environmental management in enhancing the standard of retail business within United Arab Emirates.

As per the views expressed by Michael Ord, 2019, quality management and its need for regular development perform an effective role in ensuring the buyers concerned businesses effective evaluation and address core business requirements. quality management plays vital role in enhancing the standard of retail business within the marketplace. Quality management refers as a continuous process by which management of a business improvises their processes and systems to ensure  superior quality items. According to the opinion stated by Tobias Schoenherr (2012), in the context of business, environmental management is the key consideration of business and its management; therefore, environmental management helps in implementing an effective sustainable business practice, which helps in reducing the business influence on the environment at the time of improving operating efficiency. Environmental management also plays a vital role in the growth and success of retail businesses. UAE is mainly famous for providing opportunities to retail businesses to gain growth and sustainability (Zairi & Alsughayir, 2011). There is a rapid increase in the environmental issue in UAE due to the increase in population; thus for gaining growth and sustainability, it is important for the businesses to manage quality and environmental errors in respect to enhancing the standard of retail business within United Arab Emirates.

The role of quality management in enhancing the standard of retail business is described as below:

Understanding customers needs and expectations: This refers to the key role performed by quality management in the context of the retail industry. Therefore, quality management is essential around all the elements of organisation involving product design, development, price, production, delivery, after-sales support, etc. of the business that have a huge influence over the interrelationship with buyers. By management quality standard, organisations are gaining the benefit of determining the current needs and wants of people at market place. UAE is developed country, which has provided opportunity to the businesses to gain growth and success. However, retail industry has growing on an increasing basis and implementing quality management system for the purpose of satisfying the needs and wants of customers at market; thus, this create value in enhancing the overall standard of business within global market. Product with high quality standards are effective in fulfilling the desires of individual at domestic as well as international level.

Reducing Waste: Quality management is also effective in reducing waste; therefore, businesses are now very concerned over implementing quality management practices for the purpose of reducing the chances of waste. This is effective for retail businesses in achieving growth and sustainability through reaching at higher profitability.

The role of environmental management in enhancing the standard of retail business is described as below:

Competitive Advantage: Competition within retail industry is so high in UAE, so the businesses are concerned over environmental management as an effective tool for attaining higher competitive advantage, as the potential buyers of the industry are increasingly aware in regards to the environment and products or services which are environmentally friendly in nature (Talib, Ali, & Idris, 2013). Environmental  management is creating value for the firm in enhancing the customers base, as businesses are more concerned over producing environmentally friendly products that are beneficial for human health and environmental conditions as well.

Cost Saving: This is the key role which is performed by the environmental management in enhancing the standard of retail business through spending less on raw materials, energy, water and waste management. Therefore, suitable environmental protections practices are effective for the firm in saving cost and attaining higher growth. 

The need of  accreditation standards in promoting business excellence at national and international level. 

In order to develop quality standards for the retail industry, there are a range of standards that are formed. According to Habibah Abdul Talib, Anuar Mohd Ali, & Idris (2014), in the retail industry, the most effective values of leadership must be followed, as through same, a common vision for the whole enterprise can be raised, which are important to achieve the desired outcomes. Systematic leadership facilitates in full capacity utilisation of the resources and ensures the improvement of the work force performance. Thereafter, another standard is set with the assistance of strategic planning. It is done after analysing the goals of the business so that it can be evaluated that following what tactics will help retail business in achieving the competitive advantage. With the help of these standards, it becomes easy to develop productive working environment where every resource gives their full efforts towards excellence in business. Through such standards, the requirements of the business are identified, where more concentration is needed as targets of all the different sections can be examined. This will therefore help in planning the rewards for those who are doing well, and hence it will create motivation in the working. Also, with these limits, it becomes easy for the business to evaluate the performance of the work done. When there are benchmarks given to the employees, it becomes easy to check how effective the work force is. It is in this way helpful in planning the training and learning programs for the employees so that long-term profitability of the organisation does not get affected (Yu, Zhang & Huo, 2019). Also, those commercial units that follow the different accreditation standards in their day-to-day operation gets recognition at global level as their results are distinct from those where these are not practices.

The impact of quality and environmental management over enhancing  operations of retail business at global level.

As per the views expressed by Euphemia F T, Yuen, and Sian S L Chan (2010), quality and environmental management are two different areas that are required to be considered by the businesses for attaining higher growth and success at the market place. In the context of retail business, quality and environmental management have positive impact on the operations and retail business at global level. Retail is the most developing sector, which has continuously worked on improving environmental management system and promoting environmental management throughout the supply chain. Effective environmental management is suitable in eliminating waste in respect to developing the effective use of resources around the overall business processes. In addition to this, it is also important for the businesses to work under quality practices; thus, businesses are requires to produce qualitative products in respect to fulfilling the desires of customers at market place. In the modern business era, the key consideration of a business is to attain higher growth and success via managing quality and environmental practices (Brown, 2013). Now individuals within market are aware of the environmental and quality aspects, so the need and preferences of customers are based on the trend; therefore, individuals now a day's are very much concerned over the quality of the product rather than the price, so it is important for the businesses to implement effective quality and environmental management practices in respect to enhancing the operations of the firm at market place. Environmental management includes being aware about the business operations that affect the environment; therefore, proper environmental management system is effective in saving cost, business reputation, resources recovery, work health and safety, legal compliance, etc.  On the other side, Quality management is effective in maintaining the quality and standard of the products and services offered by the businesses to their customers. Therefore, effective quality management practices are appropriate for the firm in developing the operations and functions at global level. Quality and environmental management are efficacious in enhancing the operations of retail business at global level via fulfilling the desires of customers and reducing the environmental issues that have direct influence over the health of people.

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