Learning and Development

Background of the Organisation

Pathlab is a health and social care organisation which was found in 1952. Corporation is providing medical testing services to medical practitioners and specialists in the Singapore. In addition to this, management of the cited firm has expanded the business in Thailand, Indonesia, Hong Kong, Vietnam, Myanmar and Cambodia. Further, organisation wants to provide excellent medical service and better results for consumers. Pathlab firm is also investing resources to develop fully automated laboratory systems which helps to perform biochemistry tests and immunoassays with higher efficiency and reliability. Along with this, corporation also develops effective services and strategies to manage its operations in appropriate manner.

Organisation Context

Organisation Strategy: Strategies of Pathlab firm is effective which help to achieve its long term goals in appropriate manner. In addition to this, enterprise is expanding its business operations in many nations like Thailand and Indonesia. Now, the cited firm is developing its plans to spread its activities in unreached markets like China, India and Japan. As a result of the learning, learners will be able to design effective business strategies for organisations in the market.

Mission:- Mission of organisation is to become leading firm in medical services in the Singapore by expanding its operations.

Vision:- Vision of Pathlab is to cover the entire Asian market to target international market by providing better services.

Aim or Values:- Current aim of corporation is to offer medical services to its consumers by improving its techniques as per time.

PESTLE Analysis

PESTLE analysis contribute effective role in analysing the external factors of Pathlab...

Political Factors:- There are many political factors which affect the organisational learning and development requirement by increasing its cost. For example, taxes and tariffs enhance the expenditure of Pathlab organisation. On the other side, effective political condition also supports the firm to fulfil the learning and development requirements in the Singapore.

Economic Factors:- As per the current economic condition, these aspects help to expand its business operations in an appropriate manner. For example, GDP (Gross Domestic Product), fluctuation rates as well as Gross National Products (GNP) are effective which contribute effective role for Pathlab to gain better income in the market (Liben, 2013).

Social Factors:- Generally, social factors play important role for organisation to support its business activities in the market. For example, income of people, life style as-well-as education helps Pathlab to gain market share and growth in comparison to previous year's performance in the health care sector.

Technological Factors:- This factor of the nation is also effective which help the firm to manage its operations. For example, effective technology, communication facilities, internet as-well-as efficiency of employees aids Pathlab to handle its heath care activities in a better way.

Legal Factors:- This factor affects organisational services by increasing its spending and work load. For example, strict health and safety rules, employment policies, etc oblige the firm to follow these rules and regulations which enhances their operational cost in the market. As a result of the learning, learners will be able to consider all legal factor before implementation of any kind of business plans in health care sector.

Environmental Factors:- This aspect also supports the firm to manage its medical operations in the market. In addition to this, Pathlab does not perform harmful activities for environment in the Singapore. For example, management of Pathlab also organise social camps to develop better relationship with consumers and government. Further, this process also helps to gain appropriate profit from consumers in the market.

Horizontal Integration

Horizontal integration can contribute effective role for Pathlab to improve its learning and development with contribution of Better HR practices. Generally, learning and development in the organisation are laid on the medium level which creates complexities to manage its business operations. So, horizontal interaction can help the management of Pathlab to improve its medical activities by increasing knowledge and information of employees. In addition to this, it can aid the firm to design better learning and development activities as-well-as strategies at the work place. It can help the Pathlab organisation to increase its performance and efficiency by increasing market share and growth in the health care sector.

Structure of the Organisation

There are many types of organisational structure like hierarchical, matrix and flat which helps to manage business operations. Generally, management of Pathlab use hierarchical structure to manage its entire medical activities in an appropriate manner. This process helps the superiors of corporation to perform organisational work according to decided strategies. It can help the Pathlab to complete its goals and objectives.

Culture of Organisation

There are many types of cultures like academy, ad hoc and base ball culture used in the firms. Cited management of the corporation uses Ad-hoc culture for its staff members at the work place. This type of approach helps the employees to live in a friendly environment which reduce their frustration level by increasing motivation level in the enterprise. In addition to this, it plays important role for management of Pathlab to increase its efficiency and performance which helps to meet out their decided goals and objectives in the market. As a result of the learning, learners will be able to select the appropriate organisational culture and structure with analysing working of organisation.

Adding Value

Managers and employees of Pathlab give various types of efforts to add value in the organisational services within the market. Some of them are described below in the section below...

The innovation of Medical Services:- A corporation can use effective technologies to provide effective facilities by adding values for consumers. For example, management of Pathlab use latest technological instruments to analyse medical testing of consumers. This process can aid the corporation to provide appropriate services to medical professionals as-well-as specialists in the market.

By Charging a Sufficient Amount:- Organisation can charge sufficient money from its consumers in the market. For example, Pathlab Corporation can take optimal amount for the medical testing which can provide huge reliability to consumers. Further, this method contribute effective role for enterprise to increase its brand value and image in front of customers. It can help the Pathlab to increase the number of its consumers which can raise its profit and revenues.

Consideration of Learning and Development Budget:- Budget plays effective role for management of Pathlab to design its activities in appropriate manner. Generally, suitable cost can help the organisation to design and develop its learning and development activities for employees. In addition to this, it can help the firm to increase its growth in national and international market. As per suggestion, management of Pathlab require approximate 5,000 dollars that can help to enhance knowledge of organisational staff members with the contribution of appropriate trainers and other resources. As a result of the learning, learners will be able to design appropriate budge for corporation to implement learning and development activities.

Analysis

This process helps the management of organisation to improve knowledge, skills, and attitude of staff members.

Interviews and Discussions

It is important part for Pathlab to take interviews and discussion with new candidates at the workplace. This helps the corporation to analyse the knowledge of new applicants who are approaching for new job. This process provides better guidance to management of enterprise for identifying reasons of employees like learning needs, required capabilities, existing capabilities , perceived gaps as well as logistics and constraints such as resource issues. For example, generally new employees of Pathlab have no practical knowledge about organisational services in the market. Further, superiors of corporation discuss their strategies, plans and ways of attracting consumers in an appropriate manner. This process contribute effective role for enterprise to increase knowledge and information of employees about organisational activities. Along with this, it also helps the Pathlab organisation to manage its business operations in the health care sector. In addition to this, it helps the corporation to increase its efficiency and performance in the market. It provides effective opportunities for enterprise to gain better profit and market share from consumers.

Questionnaires and Survey

Questionnaires and survey play important role for Pathlab to analyse the requirements of consumers in an appropriate manner. Superiors of organisation develop appropriate questionnaires according to the need of the firm. Further, corporation conducts effective surveys by targeting all kinds of people in the market. This process helps the Pathlab to design the new services according to the suggestion of customers. For example, marketing employees of organisation conduct these kinds of activities to manage organisational activities in the market. They also perform questionnaires and surveys with medical professionals and specialists to know about their opinions regarding organisational services. In addition to this, it contributes efforts of Pathlab to improve their medical activities like blood test and other testing in an appropriate manner. In addition to this, doctors and other professionals also help the organisation to improve their medical services as well. This process approach aids the management of Pathlab to take appropriate decisions regarding learning and development activities. As a result of the learning, learners will be able to prepare questionnaires and survey for organisation which will provide appropriate benefits to organisations

Performance Reviews

Performance reviews contribute effective role for organisation to identify the actual efficiency of employees. This process helps the corporation to increase its productivity and growth in the market. For example, As per current condition, management of organisation have 6 employees in which 4 individuals are not able to perform enough due to lack of knowledge and information. This type of condition affect the organisational performance in the health care sector of Singapore. So performance review can help the Pathlab organisation to identify training needs of their employees by analysing their weak areas This process can help the corporation to overcome from this type of severe conditions. In addition to this, it can aid the corporation to increase sales output as per desired plans in the market. It can provide better potential to increase output of Pathlab by identifying its mistakes with help of performance review which can help to provide appropriate output in health care sector.

SWOT Analysis

It can be important tool for management of Pathlab to improve its internal issues. This method can help corporation to remove their weakness and taking advantages of opportunities in a appropriate manner within domestic and international market.

Strength

• Management of Pathlab have effective expansion strategies to spread its business in the market.
• Use of Latest medical technological for better reliability of consumers.

Weakness

• Pathlab firm is also weak in learning and development activities.
• Unable to fulfil demand of medical professionals or consumers in the market.

Opportunities

• Management of Pathlab have effective opportunities to expand its operations in the international market.
• Organisation can adopt latest medical techniques to provide effective services for consumers.

Threats

• Domestic and international level recession can also affect the organisational performance and efficiency in the market (Beevers and Rea, 2013, page 117).
• Changed rules and regulations can increase expenditure of Pathlab organisation.

As a result of the learning, learners will be able to reduce weakness of organisation by analysing them in a appropriate manner.

360-degree Feedback

Management of corporation can utilize the 360 degree feedback mechanism for management of information system. This process can play important role for corporation to manage its operations in a better way. For example, Pathlab corporation takes opinions about current information management system with every employees at the workplace. This process can aid the organisation to identify its weakness regarding communication facilities. In addition to this, it can help the management of Pathlab to design modern information management system as per the opinions of staff members. This approach can support to achieve effective knowledge as comparison of previous years in the market. Further, 360 degree feedback method can help the corporation to enhance its decision making capabilities of its employees and managers. This process can aid management of organization to develop effective marketing as well as sales strategies in the market. It can guide the organisation to improve its operational efficiency along with performance in a appropriate manner.

Design

Designing a success training program for organization to target its KPI sales problem.

Management of Pathlab can design a suitable training program to solve its Key Performance Indicator sales problems in the market. Currently, organization is unable to hit KPI sales figure in the health care market. To reach a sales figure, a corporation can develop many steps which can aid to reach KPI sales figure at the desired level.

Induction program

It is important step for organization to sort out its sales of problem in the market. Pathlab can provide induction event for all new candidates and joiners at the workplace. This process can help the new staff members to know organizational medical services in a better way. It can contribute effective role for corporation to develop its better strategies which can help to hit KPI sales figure in the medical testing within market. Along with this, induction program also describe sales employees of Pathlab to know about its present sales and potential areas which can help sales employees to increase organizational sales of medical products and services by implementing developed strategies in the market.

E-learning

E learning tool is a important activity for Pathlab to train its staff members for increasing its KPI sales figure at desired level in the market. In addition to this, corporation can use internet as E learning tool to enhance the knowledge of sales employees by reading journals, books as well as new articles on the sales problems which are running in the current market. This process can help the management of Pathlab to develop effective sales plans which can contribute effectively to hit KPI sales figure in the market. It can help managers as well as sales employees to take effective decisions to solve sales issues of organisation. Furthermore, management of Pathlab can consider learning theories like honey and Mumford model for better learning and development activities.

Honey and Mumford Model

It is divided in activist, theorist, pragmatist as well as reflector categories.

Activist:- Activists are those employees who learn through doing the activities in the organization. For example, staff members of Pathlab can use brainstorming, problem solving as well as group discussion methods which can help to reach KPI sales figure at desired level by using these activities in the market.

Theorist:- In this process, learners understands theories through models, concepts and facts to improve their knowledge. For example, they can use statistics, background information as well as models to sort out sales issues of by hitting KPI sales figure of Pathlab in the market.

Pragmatist:- These learners need to learn something by doing real experiments in the organisation. For example, they can use case studies, trying out new ideas and problem solving techniques which can aid to sort out issues of KPI sales figure of Pathlab in the market.

Reflector:- These people learn some thing by observing as well as thinking about what is happened. In addition to this, they observe the working behaviour of other employees to improve their knowledge in the market. For example, staff member of Pathlab can use observation techniques, feedback from other as well as self analysis which can contribute effectively to hit KPI sales figure at desired level in the heath cares sector.

Create a handbook for Marketing Sales Staff

Management of Pathlab can help the sales employees to prepare handbook of marketing. They can help the staff members to make their schedules in a appropriate manner during the implementation of sales activities. This process can help the corporation to reach goals and objectives by developing effective strategies. In addition to this, it can aid the Pathlab to identify its KPI sales issues which can provide huge reliability to solve them in the market. Then after, corporation can get effective aid to hit KPI sales figure in the heath care sector of Singapore.

Training:- The organization can arrange proper trainer to conduct the training on the machine that perform the diagnostic tests. This process can help the sales employees to know about present KPI sales figure of organization in detail which can help to solve issues of consumers in the market. In addition to this, it can contribute effective role for Pathlab to hit its KPI sales figure by solving all complexities of consumers in the market. This way, organisation can increase its market share and growth in health care sector of Singapore.

Review:- Management of Pathlab can conduct review its process in 6 months or yearly which can aid the organisation to update its policies and strategies in the market. Along with this, it can play important role for corporation to reduce its sales issues by adopting new techniques and plans. It can help the Pathlab to maintain its policies and strategies for increasing organisational KPI sales figure in the market.

Rewards:- An organization can convince sales staff by giving rewards in terms of promotion, money or certificate. This step can help the management of Pathlab to enhance their motivation level of employees regarding work. In addition to this, it can support staff members to hit KPI sales figure at desired level in the market. As a result of the learning, learners will be able to design appropriate sales training to increase revenues of corporation.

Delivery

There are many learning and development methods like Seminar, coaching as well as mentoring for employees which help the organization for appropriate delivery of response.

Seminars:- It can be effective method for learning and development for staff members which can aid to increase knowledge of them by attending various types of seminars. In addition to this, Seminars can contribute effective role for employees of Pathlab to clear their doubts regarding concepts or issues. As a result of the learning, learners will be able to develop effective strategies for organisation . Further, it can help the organisation to develop appropriate strategies for hitting its KPI sales figure at desired level in the health care sector.

Coaching:- This method can help the Pathlab to increase knowledge of staff members with help of appropriate trainer. This process can aid the employees of organization to increase level of their learning which can help to manage organisational activities like sales and other business operations in a better way.

Mentoring:- Management of Pathlab can use mentoring method which can contribute effective role for employees to enhance their knowledge level at the work place. Along with this, senior employees can guide its mentee to improve their work in the corporation. In addition, this process can help the corporation to increase its efficiency and performance by increasing speed of staff members in a appropriate manner. As a result of the learning, learners will be able to guide others in better way.

Evaluation:- Organisation can use Kirkpatricks model to evaluate the process in a appropriate manner. This approach is divided in reaction, learning, behaviour as well as results to evaluate training of staff members. It is described below in the paragraph.

Reaction:- In this process, corporation find that how the staff members realise about the training experience. For example, management of Pathlab can conduct post-training surveys or questionnaires as well as verbal reaction to evaluate training of employees in a better way.

Learning:- In this activity, organisation measure level of learning before and after the training of staff members. For example, Pathlab can perform tests before and after the training for employees to analyse their knowledge. In addition to this, corporation can also use interviews as well as observation methods to evaluate learning level of staff members.

Behavior:- It is the extent of applied learning back on the job execution in the organization. Along with this, firm also evaluates behaviour of staff members before and after training. For example, management of Pathlab also observe and conduct regular interviews of staff members in regular time intervals.

Results:- In this process, organisation measures results before as well as after training of staff members. For example, Pathlab organisation can evaluate the performance through normal management system and reports. In addition to this, corporation can also measure its productivity and efficiency as compared with before in the market. As a result of the learning, learners will be able to evaluate training program in appropriate manner in the organisation.

Conclusion

From the report, it is found that PESTLE analysis and Horizontal integration help the Pathlab corporation to develop effective business strategies in the market. Five methods like performance review, 360 feedback, SWOT, interviews and discussion as well as questionnaires and survey help to analysis present condition of Pathlab in the health care sector of Singapore. Further, training program helps the organization to reduce its sales issues in a appropriate manner within market. In addition to this, learning and development methods like coaching, mentoring as well as seminars help the employees of Pathlab to increase their knowledge level. It can be concluded that Kirkpatricks model contribute effective role for organization to evaluate the training process of employees.

References

• Beevers, K. and Rea, A., 2013. Learning and Development Practice. Chartered Institute of Personnel and Development.
• Chipman, S.F., Segal, J.W. and Glaser, R., 2013. Thinking and Learning Skills: Volume 2: Research and Open Questions. Routledge.
• Kaynak, E., Fulmer, R.M. and Keys, J.B., 2013. Executive development and organizational learning for global business. Routledge.
• Liben, L.S., 2013. Development and learning: conflict or congruence?. Psychology Press.
• Reigeluth, C.M., 2013. Instructional-design theories and models: A new paradigm of instructional theory. Routledge.

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