Promote and maximize the right of individuals, legislation and laws have influence on organizational policies and practices

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TASK 1

1.1 To Promote And Maximize The Rights of Individuals, Legislation And Laws Have Influence on Organizational Policies And Practices

There are several types of acts and legislations that are present in the health and social care sector. In this context, the policies, procedures, and acts are implemented to ensure safety and well-being in the context of both employees and individuals. The statutory laws are created by the governing body. The motive of legislation is to promote positive outcomes, get rid of discrimination, and give guidance and direction in the practices that are related to care and support (Hughes, Tysall, and Suleman, 2014). The organizational policies enable the caretaker to offer a better quality of care to all individuals. According to the given case study, Mr Taz at the age of 18 years had a tragic accident. This accident left him with hearing impairment and physical disability. He also refused to eat and speak to anyone. Further, his GP referred Taz to a rehabilitation center. Henceforth, he started to exclude himself from other service users and he became aggressive, etc. (National Guidelines on Accessible Health and Social Care Services, 2014). All these things were not good because they were working as a barrier in the treatment. In this context, to promote and maximize the rights of Mr. Taz, the relevant legislation are defined below in tabular form which have influence on the practices and policies of the care organisation.

The above-listed legislation and organizational policies help to promote and maximize the rights of service users in the health and social care sector (Snape, Rawcliffe, and Popay, 2015).

1.2 Communication Contributes to Promoting And Maximizing the Rights of Users

In the health and social care sector, communication skills play an important role. So, it is important to have open and good communication between healthcare professionals and service users. To meet the expectations and requirements of service, it is important that caring roles have to develop good communication skills (Munn-Giddings, C. and Winter, 2013). With the help of effective communication, service users also feel comfortable sharing their medical problems and issues. In this context, health professionals and caring roles of rehabilitation centers are required to learn the techniques of technical communication because many types of service users come to care organization to gain care and treatment (Hughes, Tysall, and Suleman, 2014). In case a patient is from another country then in this situation both patient and professionals will face a tragic condition because in this situation communication gap will arise (National Guidelines on Accessible Health and Social Care Services, 2014). Without understanding the needs, requirements, and expectations, professionals could not understand the problems and on that basis, they could not start their treatment in a more effective way (Knapp, Hall, and Horgan, 2013). In the same way, as per the given case study, Mr Taz is having a problem with hearing impairment. In this situation, the caring roles of rehabilitation centers have to use various methods of communication like nonverbal. In nonverbal communication, to convey or receive information from another party few sources could be used such as graphics, presentations, videos, or signs. For effective practice in health and social care, both communication and interpersonal skills are essentially required (Munn-Giddings, C. and Winter, 2013). In this, interpersonal skills such as language skills, beliefs, attitudes, pace, reflective listening, dignity, and respect are also required at the time of offering service to individuals. With the presence of all these factors, any service provider is able to offer service to patients in an excellent manner (Le May, Martin, and Oliver, 2013). Further, the caring roles are required to respect the needs of patients while communicating with them. To convey the information to Mr Taz, many sources of nonverbal communication could be used. It is very essential for health care professional to support him in the decision making process. The caring organizations are required to encourage all caring roles to adopt various types of methods which will help them to improve their communication (Luce and Elixhauser, 2012).

With the presence of open communication at a rehabilitation center, the organization environment will also become friendly, through this patients will feel secure, safe, and comfortable. In this care sector, to provide effective services of care partnership working strategy is also used (Munn-Giddings, C. and Winter, 2013). In this context or partnership working, two or more service providers work together to meet the expectations of patients and to understand their medical problems. At the time of communicating with Mr. Taz, professionals have to focus on their behavior because he is becoming more aggressive toward the other caring staff members (Aveyard, 2014). With this behavior, Taz also does not participate in any type of interventions and activities that are required to improve his well-being and health. To improve the health of Taz, physiotherapy is specially required. In this situation, the therapist and care members have to encourage and motivate him to communicate with others. With the friendly communication, Taz will easily overcome his health condition which was caused by a tragic accident (Snape, Rawcliffe and Popay, 2015). In addition, to boost their morale and confidence in him, professionals could involve him in the decision making process before starting any new therapy, and suggestions could be asked. The small talks will help him to come openly while communicating with others which will come with the time. Further, health professionals could also encourage him to participate and contact other patients, so, that Taz could make social relationships like friendships with others (National Guidelines on Accessible Health and Social Care Services, 2014). By making friendships, my feeling of isolation will be reduced. Further, to monitor the improvement of Taz. Timely monitoring processes are required. For this purpose. Daily routine records are required to be maintained (Munn-Giddings, C. and Winter, 2013).

With the presence of lack of communication, there are chances of several types of medical errors and problems. The reason is the presence of a communication gap in care organization among service users, professionals, and other caring roles. At the time of treating the patient, if he is not able to convey the medical symptoms about his health then professionals are able to provide care service and treatment to him (Leathers and Eaves, 2015). It is also analyzed that lack of communication at the rehabilitation center could also cause severe errors like unexpected injuries and sudden death. On the basis of the case scenario, it is very important to provide special attention to Taz because he is facing two medical conditions hearing impairment and physical disability (Subandriyo, Sumarti, and Sayudi, 2015). So, it is required to stay with him all the and the caretaker of Taz is also required to have the knowledge of sin languages. In case Taz is also not aware of sign language then the rehabilitation center could also help him by providing training about sign language. This will help him to communicate with others (Glasby and Dickinson, 2014). Henceforth, if Taz is aware of the Sin language then the cited center could hire a translator as a caretaker because the caretaker will act as an intermediate between Taz and healthcare professionals at the time of communication (Snape, Rawcliffe, and Popay, 2015). In the case of Taz, appropriate communication methods are essentially required which will help him to improve his health and well-being. By covering all the above-mentioned descriptions it is evaluated that communication also plays an important role in promoting and maximizing the rights of health care services of Taz (Hughes, Tysall, and Suleman, 2014).

CONCLUSION

With the help of the present report it is articulated that in health and social care legislation, organizational practices and policies play an important role if the context of providing the quality of care service. The legislation helps to promote and maximize the basic and other rights of service users and as well as employees who are working in this sector. In addition, with the help of research, the importance of communication is also evaluated that if communication is not present it may create medical hazards and problems in care organizations. Effective and open communication helps to improve well-being and health.

REFERENCES

Books and Journals

• Munn-Giddings, C. and Winter, R., 2013. A handbook for action research in health and social care. Routledge.
• Aveyard, H., 2014. Doing a literature review in health and social care: A practical guide. McGraw-Hill Education (UK).
• Hughes, J., Tysall, C. and Suleman, R., 2014. Mapping the impact of patient and public involvement on health and social care research: a systematic review. Health Expectations, 17(5), pp.637-650.
• Glasby, J. and Dickinson, H., 2014. Partnership working in health and social care: what is integrated care and how can we deliver it? Policy Press.
• Snape, D., Rawcliffe, T. and Popay, J., 2015. Values associated with public involvement in health and social care research: a narrative review. Health Expectations, 18(5), pp.661-675.
• Luce, B.R. and Elixhauser, A., 2012. Standards for the socioeconomic evaluation of health care services. Springer Science & Business Media.
• Narayan, M., Theodosis, C. and O'Neill, J., 2013. Health systems and services: the role of acute care. Bulletin of the World Health Organization, 91(5), pp.386-388.
• Subandriyo, J., Sumarti, S. and Sayudi, D., 2015. The importance of communication in hazard zone areas: a case study during and after 2010 Merapi eruption, Indonesia. Global Volcanic Hazards and Risk, p.267.
• Le May, A., Martin, W. and Oliver, D., 2013. The meaning and importance of dignified care: findings from a survey of health and social care professionals. BMC geriatrics, 13(1), p.1.
• Mechanic, D., McAlpine, D.D. and Rochefort, D.A., 2013. Mental health and social policy: Beyond managed care. Pearson Higher Ed.
• Knapp, M., Hall, J. and Horgan, T., 2013. Nonverbal communication in human interaction. Cengage Learning.
• Leathers, D.G. and Eaves, M., 2015. Successful nonverbal communication: Principles and applications. Routledge.

Online/Pdf

• The Human Rights Act, 2010. <https://www.liberty-human-rights.org.uk/human-rights/what-are-human-rights/human-rights-act>.
• Rights of Persons with Disabilities, 2016. http://www.disabilityaction.org/centre-on-human-rights/human-rights-and-disability/united-nations-convention-on-the-rights-of-persons-with-disabilities/>.
• Disability, discrimination and the Equality Act, 2015. <http://www.nhs.uk/Conditions/social-care-and-support-guide/Pages/Equality-Act-disability-discrimination.aspx>.
• National Guidelines on Accessible Health and Social Care Services, 2014. [Pdf]. <http://www.hse.ie/eng/services/yourhealthservice/access/NatGuideAccessibleServices/NatGuideAccessibleServices.pdf>.

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