BUS020C420SS Health and Social Care Level 5

TASK 1

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TASK 2

2.1 The Communication Process is Influenced By Values And Cultural Factors

There are various kinds of values and cultural factors that are necessary to be considered by making conversation with any person. These elements include beliefs, age, sexual orientation, ethnicity, gender, education, religion, disability, social class, and so on. Different types of people have their own values and thoughts according to the religion or culture they belong to. It is important to communicate with patients and their family members as it does harm their emotions or thoughts (Kirkley and et. al., 2011). In the case of a student nurse, her behavior with patients is not appropriate as she shouts at people while they ask for a bedpan or the patient has wet the bed and thrown up on the floor.

2.2 Legislation, Charters, And Codes of Practice Impact on Communication Process

Various legislations and codes of practice impact the communication process in health care organisation. Government authorities make several legal rules or norms or maintain factors such as equality, diversity, discrimination, confidentiality in sharing information, etc. It is important to treat every patient in the same manner through the fact of equality between individuals and avoid partial behavior due to different genders, ages, social classes, and so on. There are various kinds of information regarding the health status of the patient which is recorded in the data of organisation then it should not be shared with others as it is illegal as per the rule of confidentiality in sharing information. In the given scenario, the Mentor apologizes to the patient for misbehaving with their staff because they can report to government authorities against the health care organisation.

2.3 Effectiveness of Organisational Systems And Policies

Every organisation has its own system and policies according to which they carry out various types of activities and procedures for treating a desired patient to solve health issues. In the case of health care medical professionals have to maintain records for each and every patient for their disease along with reports of several tests such as MRI, CT Scan, EEG, ECG, Blood test, Sonography, and many more. In the given scenario the behaviour of the student nurse is not correct then it is mandatory to build some effective practices or policies that are compulsory to be followed by staff members while treating any patient.  

2.4 Ways of Improving The Communication Process

Several good practices and are essential to make an effective communicating procedure which is helpful in conveying important information to the desired person. They have to build certain policies and service standards by improving conversations between staff members. Various factors should be applied in healthcare organisation such as ethics, values, and ensuring the dignity and rights of people while providing treatment to them (Joseph and et. al., 2011). It is necessary to take of data protection relevant to an individual. Several rules related to ethics and cultural values of people must be followed by employees to communicate properly with them while rendering support to them for sorting out the problem of disease.

TASK 3

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CONCLUSION

The above report concluded that in health and social care organisations, the conversation must be appropriate because it is relevant to conduct treatment procedures for the patient. Communication must be accurate in health and social care because treatment is based on effective and correct information shared between medical professionals working in an organisation. Different types of people have particular communication requirements as per their ability of understanding and comfortability. There are various kinds of values and cultural factors that are necessary to be considered by making conversation with any person. Several good practices and are essential to make an effective communicating procedure which is helpful in conveying important information to the desired person.

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REFERENCES

• Batterham, R. W. and et. al., 2016. Health literacy: applying current concepts to improve health services and reduce health inequalities. Public Health. 132. pp.3-12.
• Thistlethwaite, J., 2012. Interprofessional education: a review of context, learning, and the research agenda. Medical education. 46(1). pp.58-70.
• Coyne, I. and Gallagher, P., 2011. Participation in communication and decisionmaking: children and young people's experiences in a hospital setting. Journal of Clinical Nursing. 20(1516). pp.2334-2343.
• Wears, R. L., Hollnagel, E. and Braithwaite, J. eds., 2015. Resilient health care. Ashgate Publishing, Ltd..
• Henderson, C. and et. al., 2014. Mental health-related stigma in health care and mental health-care settings. The Lancet Psychiatry. 1(6). pp.467-482.
• Fang, Y. and et. al., 2011. Pharmacists' perception of pharmaceutical care in community pharmacy: a questionnaire survey in Northwest China. Health & social care in the community. 19(2). pp.189-197.
• Kirkley, C., and et. al., 2011. The impact of organisational culture on the delivery of personcentered care in services providing respite care and short breaks for people with dementia. Health & social care in the community. 19(4). pp.438-448.
• Joseph, V. and et. al., 2011. Key challenges in the development and implementation of telehealth projects. Journal of telemedicine and telecare. 17(2). pp.71-77.
• Glasby, J., 2017. Understanding health and social care. Policy Press.Baldock, J., Mitton, L., Manning, N. and Vickerstaff, S. eds., 2011. Social policy. Oxford University Press.

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