Managing Quality in Health and Social Care

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Task 1: Quality Perspective in Health and Social Care

a)

To meet the needs and demands of patients, the NHS must deliver only quality services, and at every stage, their complaints and queries need to be sorted out. The foremost stakeholders of the NHS are its employees, service users, government, the public, and other health care practitioners (Ericson et al., 2001). NHS clinics need to consider the issue of queue management as that might impact the delivery of health services. The current customer base can be retained and maintained by providing only appropriate and accurate medical services to the patients. Hence, it will result in prominent service delivery. The NHS clinic is directly required to maintain quality assessment techniques so that the level of medical services can be ascertained, and this will also maintain the interest of customers in service delivery (Bradshaw, 2005). Employees and healthcare service providers are also a crucial part of stakeholders; hence, they should be provided with some types of benefits, as through this only, long-term sustainability can be accomplished. The NHS clinic must treat all the employees and service providers in an equal and fair manner, as this is the best source to motivate employees, thus the level of productivity can be enhanced (Day and Wigens, 2006). The clinic is not at all allowed to discriminate against the service providers on any basis. It has been observed that the owners and public domain demand quality services, as this has a direct impact on the profitability and sustainability aspects of business, and thus it could alter the ratio of investment and charity.

b)

In order to provide better services to patients, NHS clinics must identify the areas for improvement, and that could be done with the help of an object-oriented model. The main aim behind introducing such an object model is to search for the best quality and the reason behind the adoption of such a model is to assist health and social care concerns in managing quality aspects of the practices and code of conduct (Glasby, 2012). The core reason is to meet quality by way of meeting the code of practices and the quality declaration of the European Statistical System. Considering the OOQ model, NHS clinics will be able to promote healthcare facets in different sections of society through the means of several measures for controlling roadblocks to quality. Although the firm has already been undertaking quality systems, due to some issues, the NHS clinic has been facing several problems from the patient's side. The specified model is appropriate for profit, nonprofit, and all types of firms. This also assists the health care concerns to identify objects based on the external environment and what forces change the scenario of subsequent metaphors. With the help of such a model, the NHS will be able to manage previous records, and thus queries of patients could be managed appropriately (Nordgren, 2011). This will also aid patients in getting proper assistance and medical care; thus improving the level of

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