Unit 3 Business Communication and Information Level 5 Regent College

TASK 1

1.1 Importance of negotiation in a business environment

Negotiation is an effective process which refer to compromise as well as agreement in order to avoid the conflicts in an effective manner. One of the main importance of negotiation is to build better relationships between suppliers and customers which may lead to increasing the profitability level of the company.

1.2 Features and uses of different approaches to negotiation

There are four types of approaches to negotiation which may lead to improving performance levels by resolving conflict situations in an appropriate way. In this context, all the approaches are as follows:

• Distributive Negotiation or Win-Lose Approach
• Lose- Lose approach
• Compromise approach
• Integrative negotiation of a win-win approach

1.3 Components of Negotiation Tactics

Negotiation tactics are more effective for business organisations which may lead in improving the performance level of the company (O'Riordan, 2013). In this context, there are some important components which help in reducing the negative issues within the business organization as follows:

• Attitudes
• Knowledge
• Interpersonal skills

TASK 2

2.1 Different types of presentation and their requirements

There are various types of presentation available such as Informative speeches in order to clearly state the topic of the study, demonstrative speeches are used in order to deliver information to all the persons of the group, persuasive speeches are beneficial in order to change the thinking and mindset of clients according to the way they think about the subject so that they can easily achieve results (Harremoës and et. al., 2013). There is an essential requirement for presentations as they can deliver the main concept related to communication about the subject.

2.2 Different resources can be used to develop a presentation

There are different types of resources which are used while developing presentation such as effective use of English signs and symbols, person should be clear about the goals which they have to achieve and what they have to communicate in order to achieve growth and success in their operations.

2.3 Different methods of giving presentations

There are various methods which help in presenting an effective presentation in an effective manner. All these can be understood by the following points:

• Use audience
• Don't fear the funny
• Using musing, memes
• Use projections wisely
• Take appropriate time in relation to brainstorm

2.4 Best practice in delivering presentations

Every presenter tries to deliver the best presentation in front of an audience in order to convey their message and information at the workplace. In this there are some best practices which help in delivering a good presentation as follows:

• Drag
• Wait
• Move

2.5 Collect and use feedback on a presentation

For better improvement, collecting as well as using feedback on a presentation is more important for the presenter who easily improves their performance at the time of giving a presentation. In this context there are two types of methods which may lead to collecting feedback such as qualitative and quantitative. 

TASK 3

3.1 Characteristics of bespoke documents

A bespoke document is an effective document designed for a particular organization and department in order to attain better results. In this there are some characteristics of bespoke documents are as follows:

• Logo
• Fit for purpose
• Professional style
• Security in editing

3.2 Factors to be taken into account in creating and presenting bespoke documents

There are some factors taken in creating and presenting bespoke documents which may lead to attaining set goals and objectives.

• Corporate factors
• Resources available
• Ease of use

3.3 Legal requirements and procedures for gathering information for bespoke documents

Legal requirements are more important for businesses to gather information in relation to bespoke documents which may lead in attaining desirable results. All these are as follows:

• Data Protection Act 1998
• Copyright, designs and patent act 1988
• Remit and limits of research
• Recording sources

3.4 Techniques to create bespoke business documents

There are various techniques which help in creating bespoke business documents in order to improve the overall performance of the business.

• A brief of the documents
• Research carried out
• Providing design option
• Approval of documentation

3.5 How to gain approval for bespoke documents

There are some methods which help in gaining approval of bespoke documents used by the company to improve the chances of negative aspects (Post and Preston, 2012). The following methods are as follows:

• Face-to-face meetings
• Online meetings
• Conferences calls
• Use of technology

TASK 4

4.1 Typical stages of information system development

Developing of system highlights the various stages of information system development. The method of the life cycle is utilized so users can understand and see what functions are included as per the given steps as follows:

• Planning
• System requirements and analysis
• System designs
• Development
• Testing and integration
• Implementing
• Operations and maintenance

4.2 Benefits and limitations of different information systems

Benefits

• Communication
• Globalization and cultural cap
• Availability
• Creation of new types of jobs

Limitations

• Unemployment and lack of job security
• Dominant culture
• Security issues
• Implementing expenses

4.3 Legal, security and confidentiality requirements for information systems in a business environment

There are various steps that are needed to keep the company information legally secure and confidential within an enterprise environment, Five steps are as follows:

• Identify and prioritise confidential information
• Study current information performs and flow risk assessment
• Determine proper access, usage and information distribution policies
• Implementing an enforcement and monitoring system
• Review progress periodically

4.4 How to monitor the use and effectiveness of an information system

• The corporate department of IS is responsible for the company's information system telecommunication- infrastructure management and network of companies database (Yueping, 2011).
• Maintaining and developing organisation standards of information system
• Communication with customers to make sure of quality discounts as well as other advantages of company scale.

CONCLUSION

From the above-mentioned report, it can be concluded that business communication is an effective process to deliver messages as well as information to another person. This negotiation also plays a vital role in resolving conflicts in inappropriate ways.

REFERENCES

• Moon, C. I., 2011. Between Principle and Pragmatism: What Went Wrong with the Lee Myung-bak Government's North Korean Policy?. Journal of International and Area Studies, pp.1-22.
• O'Riordan, T., 2013. Interpreting the precautionary principle. Routledge.
• Harremoës, P. and et. al., 2013. The precautionary principle in the 20th century: Late lessons from early warnings. Routledge.
• Yueping, L. I., 2011. Analysis of Administrative Trust Protection Principle. Journal of Hebei Software Institute. 3. p.026.
• Post, J. and Preston, L. E., 2012. Private management and public policy: The principle of public responsibility. Stanford University Press.

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