How to Work with PM Company Leading People

Task 1

Explain the Importance of the Selection and Recruitment Process

The importance of the selection and recruitment process is:

Great and Well-Qualified Employees- Through a good selection and recruitment process, qualified and skilled candidates can be hired. This in turn helps in meeting the goals of the organization with quality work. The company needs employees who can adapt themselves to the changing environment (Mendenhall and Osland, 2012). For this organizations need to hire candidates who are multitasking and are well qualified. Proper recruitment and selection processes can contribute to effective competitive roles for PM organizations to develop effective competitive strategies. Further, it can help the corporation to achieve better profit as compared to other courier companies in the nation (Cassidy, 2006). In addition to this, it can also aid in increasing the efficiency and performance of PM in the market.

Reduction of Cost in Training and Development- The company waste a large number of money and time in training of employees. This affects the budget of the company. So with proper selection and recruitment, there can be a lot of money and time for the company. This can be done with off and on-the-job training methods such as setting up virtual lectures and conferences for all the employees together. This can save a lot of time and money. In addition to this, the management of PM can select its candidates from top colleges in the UK which can help to reduce their training and development costs. This way, a corporation can get skilful applicants to manage its operations (Fox, 2014).

Prepare Documentation to Select and Recruit a New Member of Staff

When selecting and recruiting, certain documents are given to the new staff to be appointed in PM Company. They are:

Employment Contract- It is the written contract which ensures the terms and conditions are clear regarding the job. This letter binds the selected employee to the PM organization to give their services. In addition to this, it presents the details of the contract and the salary details of selected staff members.

Verification of Candidates Documents- The management of PM verifies the documents of applicants in order to validate their qualifications. This is a necessary step to provide jobs for any type of candidate as per the rules and regulations of the government in the organization (Allen and Hartman, 2008).

Candidates Brochure- When employees newly join PM, they do not know what to do, where their cabin is, and other essential things. These office brochures are actually the guidance to them. This is the main document given to the candidate selected on the very first day (Day, 2014).

Offer Letter- Next comes the offer letter. This is also provided to the new employee by the HR manager of the company. This is the letter provided by PM to the most suitable candidate at the time of their joining. This letter contains the basic functioning, policies, rules and regulations that every employee has to follow on the office premises.

Assess the impact of legal, regulatory and ethical considerations on the recruitment and selection process

There is a positive and negative impact of legal, regulatory and ethical grounds to the recruitment and selection process in the UK for PM Company. They are done on the basis of:

Performance and Wage- Every organization gives incentives to its employees on the basis of their performance. In addition to this, the management of PM organization provides bonuses as well as extra time working pay to all staff members which create an effective impact on its image in the market. In addition to this, there are legal laws that safeguard and protect the rights of the individual and work on these legal and ethical grounds. These regulations help PM company to build their goodwill. (Game Theory Assignment Help). It also helps in joining of employees and clients feel safe being members of the PM organization. However, it also increases expenditure and documentation activities which create a negative impact on managing organizational selection and recruitment activities in the organization (O'Leary, 2013).

Equality- It produces a positive impact on the hiring process of PM organizations in the nation. In addition to this, it helps to build an effective image in the market. Generally, There are many legal laws that safeguard and protect women from all kinds of threats such as sexual harassment. So PM works on these legal and ethical grounds to avoid legal obligations. If the company does not follow these rules, then its goodwill is at stake and then the market image of the firm can be damaged. It can also affect the performance of the company (Mendenhall and Osland, 2012).

Discrimination- The government of the United Kingdom compels the management of the United Kingdom to follow the proper rules and regulations regarding discrimination. These policies create an effective impact in selecting skilful candidates. If the company does not discriminate against its employees then it helps to increase respect towards the firm (Campbell, 2007) This process also aids in increasing the efficiency of PM organization which brings a positive impact on the market.

Evaluate your own contribution to the selection process

I being the CEO of PM company, my contribution to the selection process will be:

First impressions can be so powerful that most interviewers make judgments regarding a candidate in the first 30 seconds of an interview. I tried to overcome those first impressions and use well-thought-out, structured questions to assess the candidate's ability to do the job. I was instructed to ask posed questions that can detect how the candidate might act under pressure. I found the best way to do this is to take note of non-verbal communication and body language. The best candidates made eye contact, maintained a straight posture and listened intently.
i have to be as prepared as the interviewer. Before starting the interview, I should carefully review the candidate's cover letter, resume, background information and references. It is important to keep questions focused and relevant so they are tailored to individual job candidates.

Skills and Attributes Needed for Leadership

According to the given case study, PM Company is facing various issues in its administration and leadership management. Therefore, there is a requirement to present the skills and attributes that are required for implementing effective leadership in an organization. Some of them have been discussed below:

Building Team: If the initiative has been taken by the PM to work in an area, for instance, delivering and parceling, allocating works and designing a work plan, in a team, then things can be improved (Chatzoglou, 2008). However, to achieve things in a team, a need for effective leader is there. He is required to play the role of managing and making other people work in a team to achieve the desired goal.

Communication and Interaction: Another skill which is required to become a good leader is communication skills. All the aspects which are crucial for the organization are required to be discussed and transmitted appropriately at all levels of the enterprise. It is required to meet the proper flow of work at the company.

Decision-Making Attributes: A leader is well-known for decision-making skills. To make a proper solution for the benefit of all the working of the company, a leader must possess the attribute of making effective decisions.

Attitude of Making a Decision: Imparting only a solution is not sufficient. A manager is one who is successful in doing different job functions such as hiring, selection, training etc. The right attitude at the right place for the appropriate work helps an individual to emerge as a good leader in the organization.

Skills for Conflicts Management: PM is a leading courier industry and therefore, there is a need for a leader to develop the skill of managing any conflict that arises among team members. Dealing with any of the conflicts that arise in the organization is considered one of the significant attributes and skills of a leader (Chatzoglou, 2008). Since there are various issues that are encountered as a part of the regular activities of the organization. A manager who is acting as a leader must be fully aware and possess this skill as well.
The above-mentioned points depict skills and attributes that should be required by the manager acting as a leader in PM.

Difference Between Leadership and Management

In an organization, the terms, leadership and management, are used interchangeably. But, in a real sense, these are two different aspects and possess the following points of difference. It has been depicted in the table given below as follows:

Comparison of different leadership styles for different situations with suitable examples

Different leadership styles for different situations in an organization have been compared. As analyzed from the given case study, PM company is facing various challenges. These are in the form of poor administrative and management systems of the organization. With the help of a proper leadership style, the PM Company would effectively be able to manage and bring new things to lead the team (Allen and Hartman, 2008). Therefore, it is suggestible for PM Company to make use of a transformational leadership style. This style is adopted to recruit employees who can influence other manpower. This is required to bring overall productivity and participation of the employees.

2.4 Explanation of different ways to motivate staff to achieve objectives

Training and Development Programs: As given in the case study, 100 staff from this courier company had resigned. PM Company is in continuous requirement of undertaking and learning new methods of training and developing staff. It is likely to increase their interest in work and make them give enhanced benefit effort for working.

Job Redesigning: Redesigning is the attempt that helps to motivate a new staffing organization. It is to motivate managerial skills and abilities. This has been achieved with the help of activities such as job enlargement, enrichment and rotation.

Sharing Profit: Monetary reward is considered one of the forms of motivation. It is to motivate employees (Campbell, 2007). Regarding this, doing activities such as providing salary, incentives etc. sharing of other benefits can also be carried out to motivate the workers.

Recognize Achievements: It can be considered one of the best possible ways to influence the employee to work in a better way. This can be done by using a strategy of employee-of-the-month or star performer awards. identifying team as well as individual attempts leads to improvement of morale. it also gives a encouragement to the new employees recruited by PM Company for doing its activities and work.

TASK 2

Benefits of Team Working

There are many benefits of team working in the PM organization which are described below in the paragraph.

Increase in performance and productivity- Team working can play an effective role in the organization to increase the performance and productivity of PM organization by sharing work with team workers. In addition to this, it can provide optimistic reliability to increase the speed of staff members in the organization. (Baker and Henson, 2010). Teamwork supports in reducing the weaknesses of other employees of the team.

Betterment in Communication- Team working can help to create better interpersonal communication among the team members by sharing their ideas and thoughts. Further, it can reduce hesitation with their senior members and team members to explain their concepts in the PM organization (Teamwork Theories, 2015). In addition to this, effective communication with consumers can help to enhance the frequency of clients in the corporation.

Amendment in Clinical Judgment- By engaging team members at PM Company, leads to the sharing of information and ideas among team members. With this, they can be equipped to make better decisions regarding the benefit of service users. In addition to this, experienced employees and managers of PM organizations can contribute effective roles to guide newly recruited staff by properly sharing information with courier service companies (Adair, 2013). So this process can help in making effective decisions for a better future the organization in the logistics market.

Working in a team as a leader and member towards specific goals, dealing with any conflict or difficult situations

From the given case scenario it has been found that PM Company is now facing various problems regarding the different business operational activities. To solve such types of issues, effective teamwork is required where the team leader and its members will play different kinds of roles. These roles are as follows.

Coordinator: Here, the team leader is responsible and dedicated towards the objectives of the business of PM Company (Cartwright, 2002). He has given the motivation and provides the guidance to the team members whenever required.

Shaper: The following person has allotted the roles and responsibilities to the team members according to their capabilities and skills. This person is very focused and shows commitment towards completing the work within the given time duration (Chatzoglou, 2008).

Resource Investigator: This person has identified the various opportunities for the growth of the company as well as developed contact with the various organizations. He is also responsible for determining and allocating resources whenever required.

Implementer: This person has executed the ideas into action or it can be said that it has given shape to the suggestions or ideas of the team into reality (Gravells, 2010).

Finisher: These people complete the work which was allocated by them to their team leader within the given time duration.

Effectiveness of the team in achieving the goals

Effective teamwork assists the company in meeting the objectives and aims of the business in more appropriate manner. With the help of this, new ways can be easily found to solve the issues related to the operational activity of the organisation (Dransfield, 2000). In the case of PM Company, to resolve the different problems, effective teamwork is required because it helps the company to re-establish the firm objectives in a new form. The effectiveness of the team in PM Company to attain the goals is as follows.

• Team members should have a clear vision towards achieving the objectives of the business.
• The roles and responsibilities of every team member should be clear and transparent.
• Optimum utilization and allocation of resources to attain the goals of PM Company (Epstein, 2008).
• There should be required to give the proper training and knowledge to the team members to face the challenges as well as solve the issues during work.
• Effective teamwork has improved the productivity and quality of work.

4.1 Factors involved in planning the monitoring and assessment of work performance

There are various factors involved in planning the monitoring and assessment of the work performance of PM Company employees which are as follows.

360-Degree Feedback: It helps monitor and assess the performance of staff. In this context, PM Company should use a 360-degree feedback process for every employee (Johansen, 2012). This helps in knowing the major core competencies, strengths and weaknesses of the workers in an individual manner.

Benchmarking: By developing some sets of benchmarking, PM Company can easily monitor the performance of every staff member in the most effective manner. Under this method, the performance can be judged by comparing the actual performance with the expected performance. It has defined the gap or lacking areas in the working method of employees (Khan and Sheikh, 2012).

Code of Practices and Procedures: By developing some code of practices and procedures, PM Company can monitor and assess the performance level of workers. The set code of practices will be followed by every employee during the work. On the basis of working patterns, the performance will be evaluated (Leatherman, 2008).

Assessment of the development needs of individuals

For the assessment of the development needs of individuals of PM Company, a proper and appropriate plan is required (Cassidy, 2006). It can be developed on the basis of learning styles, understanding capabilities, coordination with the other workers etc of individual person. The assessment plan for the development needs of individuals is shown in the below table.

Assessment of the Developmental Needs of Individuals

For the assessment of the development needs of individuals of PM Company, a proper and appropriate plan is required (Cassidy, 2006). It can be developed on the basis of learning styles, understanding capabilities, coordination with the other workers etc of person. The assessment plan for the development needs of individuals is shown in the below table.

Evaluation of the Success of the Assessment Process

The above table is related to the plan of assessment of the development needs of the individual employees of PM Company(Gravells, 2010). For evaluation of the success of the above-stated plan, PM Company can evaluate the success of the plan by judging the performance of the employees. For this, an organization can give them a situation or task related to the workplace and assess their actions and behaviour on it. The modification in behaviour, as well as the productiveness of the workers, can also assist in the evaluation of the assessment process. The success, growth and opportunities also help in the evaluation of the plan (Leatherman, 2008).

Conclusion

It can be concluded from the report that working and leading people within a corporate organization is not an easy task. This is because skills and knowledge are needed for working with and leading people, through understanding the importance of recruiting the right people for the right job. The same concept applies to PM company which is one of the largest courier firms in the UK. Following a proper process of selection helps in increasing the productivity of the organization with effectiveness and efficiency within sales and other departments.

References

• Adair, J., 2013. Develop Your Leadership Skills. Kogan Page Publishers.
• Allen, S. and Hartman, N., 2008. Leadership Development: An Exploration of Sources of Learning. Advanced Management Journal.
• Baker, G. and Henson, D., 2010. Promoting employability skills development in a research-intensive university. Education + Training.
• Butler, C., 2009. Strategy. Leadership & Organization Development Journal.
• Caldwell, R., 2013. Change leaders and change managers: different or complementary? Leadership & Organisation Development Journal.
• Campbell, C., 2007. On the journey toward wholeness in leader theories. Leadership & Organization Development Journal.
• Cartwright, S., 2002. Human Resource Management. Mittal

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